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The evolution of the internet, the smartphone and other technologies now provide significant convenience and savings to travel consumers. Travel websites that allow travelers to find the best deals, self-guided tour audio apps and real-time updates on flight times and arrivals are now standard travel tools, accessible to both travel professionals and consumers alike.
Travel Websites and Apps There is a plethora of online travel sites and apps, which can be used for many different purposes: Individual vendor websites, third-party booking sites, and online travel publications provide information, reviews, and price comparisons for travel products, including transportation, accommodation, excursions and car rental.
Travelers who prefer to not work with a travel agent can easily complete necessary research and select the vendors with the best prices. Both travel agents and consumers alike can book travel online, without ever having to speak to a vendor representative Travel updates: Travelers can now check in regarding their flight status via a website or a mobile app.
In addition, many airlines now provide updated flight information via text or automated calls. In addition, family and friends can also use online systems to track the arrival of their guests.
Many airlines and hotels offer loyalty point programs. Apps and websites allow loyalty point program members to check their status and redeem points as they wish. Travelers have been able to check-in to their flights online and to print boarding passes from their computer some time now.
These days, however, travelers can simply add a boarding pass to their mobile phone wallet and skip the printing process. Tour Systems New technology allows individuals on group or self-guided tours to get the information they need as they view historical landmarks, architecture and artifacts: Travelers can download an app to their smartphones, which provides expert commentary as they move through a museum exhibit, attraction or neighborhood.
During a conventional group tour, guides sometimes struggle to make themselves heard.
As a result, members of the group get jostled about, as others close in, so that they can hear what the guide has to say. New technology now allows a guide to wear a microphone and transmitter. This not only ensures that everyone can hear the guide, but also allows tour members to move around freely while taking in what the guide has to say.
Some travel agents use apps to make themselves available to travelers who may need to reschedule a missed flight or book a new hotel. In addition, some resorts are also using smartphone apps, which enable guests to bring problems to the attention of management, so that they can be sorted out right away.
Technology is changing the travel industry: Her writing focuses on business, career and personal finance issues.We use tools, such as cookies, to enable essential services and functionality on our site and to collect data on how visitors interact with our site, products and services.
By clicking "I Agree", you agree to our use of these tools for advertising, analytics and support. Self-Service Technology Within the Hospitality & Tourism Industry Self-service technologies in hospitality and tourism organizations have begun to flourish with the introduction of new hardware and software technologies that provide speed, convenience, consistency and control to users.
To meet the challenge of growing customer expectations, the hospitality industry is turning to technology. Innovation will enable hotel operators to stand out from the competition, fulfil every guest’s expectation and attract new custom.
And in a hospitality world where word of mouth and online reviews have more influence every day, it’s one of the reasons that more and more hotels have started investing in social listening tools.
These tools allow hotels to find out about guests’ wants, needs, desires, complaints and more—and jump into the conversation if it makes sense. Not so long ago, computer reservation systems revolutionized the travel and hospitality industry.
The evolution of the internet, the smartphone and other technologies now provide significant convenience and savings to travel consumers. – Apple releases the first iPad, and the first hotel room iPad makes an appearance at The Plaza Hotel in NYC to set new standards for hospitality technology trend adoption.
– The first mobile hotel app for guest service and operational enhancements is introduced by Intelity.